Effective Date: [01-11-2024]
At buniqueblades.com, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned. This Refund and Returns Policy outlines the conditions under which we accept returns and provide refunds for products purchased on our e-commerce website that sells hunting, sports, and collectors’ knives (the “Site”).
By placing an order on our Site, you agree to the terms outlined below.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Timeframe: You must request a return within 15 days of receiving your order.
- Condition of Items: The item must be unused, in the same condition as when you received it, and in its original packaging. Any signs of wear, damage, or tampering will disqualify the item from being eligible for a return.
- Proof of Purchase: A receipt or proof of purchase must be provided to complete the return process.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
- Customized or Engraved Knives: Personalized items that are custom-made or engraved based on your request cannot be returned.
- Clearance or Sale Items: Items sold at discounted prices (clearance or final sale) are non-returnable.
- Gift Cards: Gift cards purchased from the Site are non-refundable.
3. Process for Returns
Step 1: Initiate Return
- To start the return process, contact our customer support team at buniqueblades@gmail.com with your order number, details of the product(s), and the reason for return.
Step 2: Approval
- Once your return request is received, we will review it and notify you whether it has been approved or rejected. If approved, you will receive detailed instructions on how to send your item(s) back to us.
Step 3: Return Shipping
- You are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items).
- We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Step 4: Inspection and Refund
- Once your return is received and inspected, we will notify you of the status of your refund. If the return is approved, a refund will be processed using the original method of payment.
- Restocking Fee: A restocking fee of [Insert Fee, if applicable] may apply to returned items.
4. Refunds
Once your return is approved and processed, you will receive a refund to your original payment method. Please allow up to 5-10 business days for the refund to appear in your account, depending on your payment provider.
Partial Refunds: In certain situations, only partial refunds are granted (if applicable):
- Items not in their original condition or missing parts for reasons not due to our error.
- Items returned after the 15-day return window.
5. Exchanges
If you received a defective or damaged item, you may request an exchange for the same item. Contact us at buniqueblades@gmail.com to arrange an exchange. If the item is out of stock, we will offer you the option of a refund or store credit.
6. Late or Missing Refunds
If you haven’t received a refund after the expected processing time:
- First, check your bank account or credit card statement.
- Contact your bank or credit card company, as it may take additional time before the refund is posted.
- If you have done all of the above and still have not received your refund, please contact us at buniqueblades@gmail.com
7. Cancellations
If you wish to cancel an order, please contact us as soon as possible at buniqueblades@gmail.com. If the order has already been processed or shipped, you will need to follow the return process outlined above.
8. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund unless the return is due to an error on our part.
9. Contact Information
If you have any questions or concerns about this Refund and Returns Policy, please contact us:
- Email: buniqueblades@gmail.com
- Phone: +33 646777564
- Address: 2777 Lake Forest Dr Round Rock, TX, 78665
By purchasing from our Site, you agree to this Refund and Returns Policy.